Rescue 15


Rescue 15 is a telephonic aid provided by the police to facilitate and cater emergencies. All calls are automatically received, responded, lodged and recorded by 3 assistants through their computers. Data recorded from callers include the caller’s name, time & date of the incident, place of incident, detail of concerned police station and nature of crime.

Processing of Complaints

  • After a call is received, the team leader can listen to the conversation between a caller and assistant through his admin desk. He has an access to reach the system  computers as well. Moreover, he can guide assistants while they are online with the caller and provide suggestions and instructions
  • Information of any heinous or cognizable offence is immediately passed on to DPO by the head of rescue 15
  • Team leader also passes the information to wireless control & GPS in-charge. Wireless control directs police mobile towards crime scene/point of incident
  • GPS in-charge updates wireless control about the position of the nearest patrolling vehicle for dispatching to the point of occurrence for prompt response
  • Police mobile reaches at the crime scene within 3 to 5 minutes in urban areas and 7 to 10 minutes in rural areas
  • After receiving information from wireless control that police mobile has reached to the place of incident, team leader calls the aggrieved or victim official landline through number to verify whether police mobile has reached at the said place or not
  • To initiate legal proceedings against the offender, caller is advised to contact the concerned police station